OUR STORY
GCS is a technology driven CX company offering innovative and tailored solutions to some of the largest organizations in the world. We are passionate about leveraging the latest technologies to transform customer experiences and drive business growth. Our team is dedicated to delivering exceptional results and creating long-term value for our clients.
OUR VISION
At GCS ULTRA, our vision is to empower businesses through cutting-edge technology solutions. We are committed to redefining the way organizations engage with their customers and optimize their operations. Our team strives to create a seamless and efficient digital ecosystem that drives sustainable success for our clients.
OUR EVOLUTION
2001
Global Callcenter Solutions, Inc. is founded. GCS began as a consultancy between companies in the US and UK with operations in India.
2004
GCS acquired TeleLink. A pivotal moment in our history, the acquisition of TeleLink enabled GCS to have an onshore presence.
2016
With the establishment of our headquarters in Pueblo, Colorado, GCS embarked on a journey of global expansion, extending our reach and impact across the Dominican Republic, Belize, and India. This strategic move reinforced our commitment to serving international clientele and fostering collaborative partnerships on a global scale.
2022
In 2022, a groundbreaking technological advancement was unveiled: ULTRA. This cutting-edge large language model, the result of years of meticulous research and development, empowers GCS to revolutionize how we drive productivity and significantly reduce costs for our clients. With its advanced capabilities, ULTRA stands at the forefront of innovation, offering unparalleled efficiency, accuracy, and scalability in ways that transform the way businesses operate and communicate.
DRIVING. PROFITABLE. RESULTS.
Since 2001, Global Callcenter Solutions (GCS) has been at the forefront of customer experience innovation. Through our comprehensive suite of BPO, technology, consulting, and analytics services, we help businesses deliver seamless and impactful customer interactions that drive satisfaction and loyalty.
Our expertise spans customer care, tech support, sales, AI operations, and trust and safety solutions, enabling us to meet the diverse needs of clients across industries. By focusing on continuous optimization, we empower companies to achieve exceptional customer satisfaction while minimizing the cost of every interaction.
We are a team of dedicated professionals driven by a passion for excellence in communication. From small startups to global enterprises, we partner with diverse industries to provide tailor-made solutions that align with their unique needs. Our expertise spans customer service, technical support, telemarketing, and back-office operations.