How it works

ULTRA is used to optimize billions of customer interactions — all based on key performance indicators that matter to our clients.

ULTRA is used by our leaders to improve customer satisfaction, handle time, resolutions metrics, and to drive revenue on each interaction.

With over 20 proprietary software solutions developed in-house, we’ve crafted a robust and customized toolkit that powers our operations and elevates customer experiences. Each piece of software is specifically designed to address the unique needs of our business and clients, from streamlining processes to enhancing communication and data analysis. By owning and continually refining these tools, we have full control over performance, security, and scalability, ensuring that we can deliver fast, reliable, and tailored solutions at every touchpoint. Our suite of proprietary software not only sets us apart in the industry but also allows us to innovate and adapt in real-time, driving efficiency and success for our clients and their customers.