GCS is powered by

ULTRA.

Since 2001, GCS has been a leader in customer experience, delivering measurable results through data-driven insights.

UTLTRA is a CX AI solution that leverages large language models to drive production, growth, and results for our clients.

How it works

ULTRA is used to optimize billions of customer interactions — all based on key performance indicators that matter to our clients.

ULTRA is used by our leaders to improve customer satisfaction, handle time, resolutions metrics, and to drive revenue on each interaction.

Industries serviced using ULTRA

  • Telecommunications & Media

  • Medical Services

  • Financial Services

  • E-Commerce

  • Retail

  • Travel & Hospitality